E-sales terms

The terms and conditions of Consilue online sale are compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1) of Republic of Slovenia. Please note that one should understand them also in the context of the Legal notice.

The online store www.consilue.com/shop (hereinafter also the “online store”) is managed by the company Peter Šinkovec sp, Grajska pot 16, SI-4220 Škofja Loka, registration number: 8830649000, tax number: SI37284452, which is also a service provider e-commerce (hereinafter also the seller or Consilue).

The terms of online sales determine the operation of the online store www.consilue.com, the rights and obligations of the user and the store and regulate the business relationship between Consilue and the customer in the context of e-sales, but do not regulate the general and other conditions of “standard” business with Consilue.

The buyer is bound by the e-sale terms, which are valid at the time of purchase (online order). When placing an order, the user is reminded of the e-sale terms and additionally confirms acquaintance with these e-sale terms before placing an order.

Execution of a purchase

The purchase is made by first selecting and moving the desired products to the cart, namely 1) by clicking on the cart icon below the summary presentation of each individual product or 2) by clicking on the paper icon to view a more detailed description of each individual product first and then pressing the Add to Cart button. When you have finished adding products to the cart, click on the cart icon in the main menu and see the products added. If everything is correct, click Continue to the cash register, otherwise adjust the shopping cart accordingly. In the following steps you are then required to fill-in selected information, select means of payment and confirm the payment.

The online store does not require from the customer to login. Thus, website user registration is not required before making a purchase.

Availability of information

Consilue undertakes to provide the Buyer with the following information before it is bound by the contract or offer:

  1. information about the company (name and registered office of the company, registration number),
  2. contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
  3. the essential characteristics of the items (including after-sales services and warranties) and the period of validity of this information,
  4. availability of items (each item offered on the website should be available within a reasonable time),
  5. terms of delivery of items (and method, place and deadline of delivery),
  6. clearly and unambiguously set prices,
  7. the method of payment and delivery or completion, and the period of validity of this information,
  8. time validity of the offer,
  9. deadline within which it is possible to withdraw from the contract and conditions for withdrawal (description of the right of withdrawal in accordance with Article 43.č ZVPot; in cases where the consumer does not have the right to withdraw in accordance with Article 43.č ZVPot, he/she is explicitly informed)
  10. an explanation of the complaint procedure, including any details of the contact person or customer service.

OFFER

Consilue’s offer is updated and changed due to the nature of its business. The offer can include both digital goods as well as physical products.

Most of the offer in the online store does not have a special label, which means that it is a regular offer with a regular price. Tags can otherwise be: “hot” (marks a temporary reduced price, determined based on a comparable offer in the online store), “novelty” (marks a temporary reduced price) and “promotion” (marks a time-limited offer).

PURCHASE ORDER

The purchase contract between Consilue and the customer is concluded in the online store at the moment when Consilue sends the customer an e-mail, which either confirms the order receipt or refers to any consequent steps in the process. This makes all prices and other conditions, fixed and applies to both Consilue and the buyer.

The buyer is as stated when placing the order. It is not possible to change these data later.

The purchase contract (i.e. the first electronic order status message) is stored electronically on the Consilue server.

Methods of payment

Consilue allows the following payment methods:

  • PayPal
  • GooglePay
  • ApplePay

Upon request, transfer to a bank account can also be agreed (payment by proforma invoice).

INVOICING

After delivering the order to the customer, Consilue sends the invoice in pdf format to the customer’s e-mail address.

The customer receives an invoice for each separate order or a separate shipment within the order. The invoice includes a breakdown of the price and all costs related to the purchase, as well as a notice of the right to withdraw from the contract.

The buyer is obliged to check the correctness of the data before placing an order. Any objections when the invoice is issued are not taken into account.

PRICES

All prices include VAT, unless explicitly stated otherwise.

Prices are valid at the time of placing the order and do not have a predetermined validity.

Prices are valid in case of payment with the above payment methods, under the above conditions.

Despite tremendous efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the event that the price of the item changes during the processing of the order, Consilue will allow the buyer to withdraw from the purchase. Discounts, promotional codes, etc. generally cannot be added together. However, the discount for an individual item and the promotional code can add up.

Prepayments are not interest-bearing. Discount bonus codes cannot be exchanged for cash.

DISCOUNT CODE

The discount code brings various benefits when buying in the online store and is as such limited in terms of time, quantity or minimum spenditure. You can find it in the context of promotional activities that are being carried out. In the event that the customer uses the discount code, but later cancels the order due to any reason, he/she is no longer entitled to a new benefit from this code. The customer is entitled to use a maximum of one discount code with each purchase. Discount code use:

  • Select the items you want to buy and put them in the cart. When you have finished adding items to the cart, continue by clicking the Show Cart button.
  • In the Cart, find the field called Coupon code, enter the discount code and confirm your entry by clicking on the Redeem coupon button.
  • Only one discount code can be redeemed to a purchase. When you enter the discount codes, the value of the discount code is automatically deducted from the price of your order. The amount that still needs to be paid remains.
  • The discount code is a one-time code, which means you can only use it once.

Purchase notification process

In the case of a physical products purchase, the buyer receives an e-mail notification after placing the order. Consilue reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. Consilue may call the customer or contact him otherwise to check the accuracy of the delivery. Consilue keeps the customer informed regarding the delivery of items. If one or more products are not in stock, and the buyer notifies Consilue in time, Consilue can remove the item from the order as per buyer’s request and return the already paid funds to the buyer, and either cancel or deliver other items from the order, in line with buyer’s choice. The buyer’s order expires on the day of rejection. Consilue then prepares, dispatches the item(s) within the agreed time and notifies the buyer by e-mail. In the e-mail, the buyer is informed about the policy of withdrawal from the contract, where he/she can turn to in case of delay in delivery and where he/she can turn to in case of complaint.

In the case of the purchase of digital goods, after placing the order to the customer (already within the website), the order is immediately confirmed, and at the same time the customer is already given access to the digital product. Within a few minutes, the customer also receives an order confirmation, a digital product and an invoice by e-mail.

Purchase for legal entities

The purchase procedure for legal entities is exactly the same as for natural persons, except that additional information (i.e. company name and VAT number) are added to the payer’s data.

If you want to execute the purchase as a legal entity, you accept the e-sales terms that apply to legal entities. The main difference is in the possibilities of withdrawing from the contract: we enable companies, sole proprietors and other legal entities to return the delivered items within the warranty conditions. However, legal entities do not have the option to withdraw from the contract within 14 days of receiving the item for no reason, as is the case for consumers (natural persons).

Refund of the purchase price for legal entities is not possible. The online store allows legal entities the following methods of payment:

  • PayPal
  • GooglePay
  • ApplePay

Upon request, transfer to a bank account can also be agreed (payment by proforma invoice). Special note: Currently, purchases for legal entities are not yet digitally supported. In case the purchase as a natural person does not suit you, contact us.

The right of withdrawal from the contract

The consumer (this applies only to natural persons) has the right to notify the seller within 14 days of receipt of the items that he withdraws from the contract without having to give a reason for his decision. The deadline starts one day after the date of receipt of the items.
Withdrawal from the contract is communicated by the consumer to the seller’s e-mail address: info@consilue.com, and a signed short note. The consumer then returns the received item(s) by mail to the business address. The return of the received item(s) to the company within the deadline for withdrawal from the contract is also considered a notice of withdrawal from the contract.

The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer’s fault. The consumer may not use the items without hindrance until the withdrawal from the contract. The consumer may inspect and test the articles to the extent strictly necessary to establish the actual situation. The consumer is liable for a reduction in the value of the goods if the reduction is the result of conduct not necessarily required to determine the nature, characteristics and functioning of the goods.
The only cost borne by the consumer in connection with the withdrawal from the contract is the cost of returning the items (which in the case of shipping is charged according to the price list of the delivery service and depends on whether it is a shipment / package / cargo).

The item must be returned to the seller no later than 30 days after the notification of withdrawal from the contract (purchase).

The consumer shall not be entitled to withdraw from contracts for contracts which have as their object a product which has been made to the consumer’s precise instructions and which has been adapted to his personal needs and which, by its nature, is not eligible for repayment.

There is no possibility of withdrawal from the contract when purchasing software if the consumer has opened the security seal.

It is not possible to withdraw from the contract:

  • for goods or services the price of which depends on fluctuations in markets over which the company has no control and which may occur within the withdrawal period;
  • for goods which are manufactured to the exact instructions of the consumer and tailored to personal needs;
  • for goods which, by their nature, are not suitable for return, are perishable or expire quickly;
  • for the service provided, if the company fulfills the contract in full and the service was started on the basis of the consumer’s explicit prior consent and with the consent to lose the right to withdraw from the contract when the company fulfills it in full;
  • for sealed computer software, if the consumer has opened the security seal after delivery;
  • for sealed goods which are not eligible for return for health or hygiene reasons, if the consumer has opened the seal after the delivery; if the packaging is open or damaged;
  • for goods which, by their nature, are inseparably mixed with other objects;
  • for digital goods that are not delivered on a tangible medium, if the service has started with the consumer’s explicit prior consent and with the agreement.

Reimbursement of payments made, including delivery costs (except for additional costs due to the choice of delivery type, which is not the most affordable standard form of delivery offered by the company) will be made as soon as possible, but no later than 14 days after receipt of notice of withdrawal.

The company returns the received payments to the consumer with the same means of payment as used by the consumer (usually by payment to a transaction account), unless the consumer has explicitly requested the use of a different means of payment and the consumer does not incur any costs.

Upon withdrawal from a contract where a discount code has been used, these funds are considered a discount and are not returned to the user. Only the amount paid is returned to the consumer. In exceptional cases, when the items are not returned in accordance with the ZVPot, we can offer the consumer the purchase of the item with the appropriate compensation, which is determined by the minutes upon return. Discounted redemption is taken into account upon confirmation by the consumer by e-mail. The consumer uses the said redemption only when ordering another item of the same or higher value.

The right to a refund of the purchase price in the event of a warranty claim and material defects is regulated in more detail by the provisions of the Consumer Protection Act.

If the consumer decides to withdraw from the contract for the items that make up the set, he can request a replacement for the same set or a refund for the entire set. The consumer can replace the item from the set, in case of a material defect or damage to the item, and cannot request a refund. In the case of claiming the warranty of the item from the set, the manufacturer’s warranty period applies.

Warranty

Items have a warranty if stated on the warranty card or invoice. The warranty is valid following the instructions on the warranty card and upon submission of the invoice. Warranty periods are stated on the warranty sheets or on the invoice.

The consumer notifies the return of the item under warranty to the seller’s e-mail address: info@consilue.com, and also encloses a confirmation in the form of a signed short note.

Warranty information is also provided on the product presentation page. If there is no warranty information, the item does not have a warranty or the information is not known at this time. In the latter case, the customer can contact Consilue, which will provide up-to-date information.

MATERIAL DEFECT

The consumer may exercise his rights arising from a material defect if he notifies the seller of the defect within two months of the day on which the defect was discovered. The consumer must describe the defect in detail in the defect notice and allow the seller to inspect the item.

The seller is not liable for material defects in the goods that appear two years after the delivery. If the material defect is discovered within six months from the extradition, a material defect is deemed to have existed at the time of extradition.

The consumer, who has correctly informed the seller of the material defect, has the right to require the seller to:

  • rectify the material defect in the goods or return part of the amount paid in proportion to the material defect or
  • replace the defective goods by a new faultless goods or
  • return the amount paid.

The defect is material when:

  • the item does not have the properties necessary for its normal use or for sales
  • the item does not have the properties necessary for the specific use for which the buyer is buying it, which was (or should have been) known to the seller
  • the item does not have properties and qualities that have been explicitly or tacitly agreed or prescribed
  • the seller has delivered an item that does not match the pattern or model, unless the pattern or model was shown for notification only.

How is the item checked for material defects?

It is checked with another, faultless item of the same type, as well as with the manufacturer’s statements or statements on the item itself.

How to claim material defects?

The buyer must inform Consilue of any material defects, together with a detailed description of it, within the legally prescribed period and at the same time allow us to inspect the item.

The buyers report material defect to the seller’s e-mail address: info@consilue.com together with the signed short letter.

The right to claim a material defect is regulated in more details by the provisions of the Consumer Protection Act.

ACCEPTANCE OF ITEMS RETURNED FROM CONSIDERATION

The buyer is obliged to take over the items delivered to the seller for warranty or other treatment after the end of their treatment.

The item is delivered to the customer in the same way as it was delivered to Consilue. The seller sends the buyer a notice and invites him to take over the item.

The buyer is obliged to accept the item within 14 days from the date of notification. If the buyer does not take over the item within the specified period, the item is handed over for storage, where it is stored until the expiration of 6 months from the date of notification. For this period, the seller has the right to reimbursement of storage costs (1 € / day) and the right to reimbursement of costs necessary to maintain the item. After 6 months from the date of notification, the seller can sell the item through the online store and transfer the amount of the purchase price, after deducting the seller’s sales and other costs, to the buyer. In the event that the value of the item is insignificant, the seller may donate it to charity and in this case the buyer is not obliged to return any money. 15 days before the expiration of the 6-month retention period, the seller informs the buyer of the intended sale or donation, and after the sale also of the realized selling price and amount of costs and transfer of the remaining purchase price to the buyer’s transaction account.

SECURITY

Consilue uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. SSL certificate issued by an authorized organization is used for this purpose.

Protection of personal data

Consilue respects the applicable consumer protection legislation and makes every effort to fulfill its duty to ensure an effective complaint handling system. In case of problems, the customer can contact the seller via the contact information on the website.

The procedure is confidential.

The parties will settle any disputes amicably. Otherwise, the dispute will be decided by the competent court. In this case, the law of the Republic of Slovenia applies to the assessment of all provisions, and the dispute is resolved by the court with substantive jurisdiction in Ljubljana (Slovenia, EU).

We wish you plenty of pleasant and affordable shopping!

Consilue makes every effort to ensure that the information published in the online store is up-to-date and correct. However, the characteristics of the items, delivery time or price may change, and Consilue fails to correct the information on the websites. In such a case, the buyer will be notified of the changes and will be given  a chance to withdraw from the contract or replace the ordered item.

Consilue has the option to withdraw from the contract only if an obvious error is established (Article 46 of the Civil Code). An obvious error is considered to be a defect in the essential characteristics of the item and all errors that are considered decisive according to the customs of the store or the intention of the customers and which Consilue would not confirm or conclude the contract in case of knowledge. This also includes obvious price errors.

COMPLAINTS AND DISPUTES

Consilue respects the applicable consumer protection legislation and makes every effort to fulfill its duty to ensure an effective complaint handling system. In case of problems, the customer can contact the seller via the contact information on the website.

The procedure is confidential.

The parties will settle any disputes amicably. Otherwise, the dispute will be decided by the competent court. In this case, the law of the Republic of Slovenia applies to the assessment of all provisions, and the dispute is resolved by the court with substantive jurisdiction in Ljubljana (Slovenia, EU).

We wish you plenty of pleasant and affordable shopping!

Consilue will contact the user via means of distance communication only if the user does not explicitly object to this, and in accordance with the provisions of ZEKom-1. Consilue advertising emails will contain the following components:

  • will be clearly and unambiguously marked as advertising messages,
  • the sender will be clearly visible,
  • various campaigns, promotions and other marketing techniques will be marked as such, the conditions for participation in them will also be clearly defined,
  • the method of unsubscribing from receiving advertising messages will be clearly presented,
  • the user’s request not to receive any advertising messages will be explicitly respected.

For more information related to the use of cookies, please see the Cookie policy.

Limitation of Liability

Consilue makes every effort to ensure that the information published in the online store is up-to-date and correct. However, the characteristics of the items, delivery time or price may change, and Consilue fails to correct the information on the websites. In such a case, the buyer will be notified of the changes and will be given  a chance to withdraw from the contract or replace the ordered item.

Consilue has the option to withdraw from the contract only if an obvious error is established (Article 46 of the Civil Code). An obvious error is considered to be a defect in the essential characteristics of the item and all errors that are considered decisive according to the customs of the store or the intention of the customers and which Consilue would not confirm or conclude the contract in case of knowledge. This also includes obvious price errors.

COMPLAINTS AND DISPUTES

Consilue respects the applicable consumer protection legislation and makes every effort to fulfill its duty to ensure an effective complaint handling system. In case of problems, the customer can contact the seller via the contact information on the website.

The procedure is confidential.

The parties will settle any disputes amicably. Otherwise, the dispute will be decided by the competent court. In this case, the law of the Republic of Slovenia applies to the assessment of all provisions, and the dispute is resolved by the court with substantive jurisdiction in Ljubljana (Slovenia, EU).

We wish you plenty of pleasant and affordable shopping!

Consilue undertakes to permanently protect all personal data of the user in accordance with the Data Protection Act (ZVOP-1).

All detailed information on the processing of personal data can be found in the Privacy Policy. The user must be aware that he/she is obliged to provide personal data in the correct and true form, and he/she is also obliged to inform the seller about the change of his/her data.

By accepting these terms and conditions, the user confirms that the personal data provided by him/her are correct.

Communication

Consilue will contact the user via means of distance communication only if the user does not explicitly object to this, and in accordance with the provisions of ZEKom-1. Consilue advertising emails will contain the following components:

  • will be clearly and unambiguously marked as advertising messages,
  • the sender will be clearly visible,
  • various campaigns, promotions and other marketing techniques will be marked as such, the conditions for participation in them will also be clearly defined,
  • the method of unsubscribing from receiving advertising messages will be clearly presented,
  • the user’s request not to receive any advertising messages will be explicitly respected.

For more information related to the use of cookies, please see the Cookie policy.

Limitation of Liability

Consilue makes every effort to ensure that the information published in the online store is up-to-date and correct. However, the characteristics of the items, delivery time or price may change, and Consilue fails to correct the information on the websites. In such a case, the buyer will be notified of the changes and will be given  a chance to withdraw from the contract or replace the ordered item.

Consilue has the option to withdraw from the contract only if an obvious error is established (Article 46 of the Civil Code). An obvious error is considered to be a defect in the essential characteristics of the item and all errors that are considered decisive according to the customs of the store or the intention of the customers and which Consilue would not confirm or conclude the contract in case of knowledge. This also includes obvious price errors.

COMPLAINTS AND DISPUTES

Consilue respects the applicable consumer protection legislation and makes every effort to fulfill its duty to ensure an effective complaint handling system. In case of problems, the customer can contact the seller via the contact information on the website.

The procedure is confidential.

The parties will settle any disputes amicably. Otherwise, the dispute will be decided by the competent court. In this case, the law of the Republic of Slovenia applies to the assessment of all provisions, and the dispute is resolved by the court with substantive jurisdiction in Ljubljana (Slovenia, EU).

We wish you plenty of pleasant and affordable shopping!

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